1. Our commitment

Afrimedlink exists to widen access to safe, good-quality healthcare. We respect and promote human rights in how we deliver care, how we treat the people who work with us, and how we handle personal data. Afrimed Link Ltd commits to:

• the UN Guiding Principles on Business and Human Rights (2011): respecting human rights, avoiding harm, and providing remedy where harm occurs;
• the African Charter on Human and Peoples' Rights, including Article 16 — every individual's right to the best attainable state of physical and mental health — and Article 2 on non-discrimination;
• the fundamental rights in Chapter IV of the Constitution of the Federal Republic of Nigeria 1999, including dignity, privacy (s.37) and freedom from discrimination (s.42); and
• the patient rights recognised in Nigeria's Patients' Bill of Rights (2018) and the National Health Act 2014.

2. Patients' rights

Every patient using the Platform has the right to:

• be treated with dignity and respect, regardless of gender, race, ethnicity, religion, disability, HIV status, economic status, criminal allegations or any other personal characteristic;
• clear information about their condition, treatment options, risks and costs, in a language they understand where possible (National Health Act 2014, s.23);
• consent to or refuse treatment, and to decline to take part in research;
• privacy and confidentiality of their health information (National Health Act 2014, s.26);
• access their own health records;
• transparent pricing before they pay;
• emergency care — no one may be refused emergency treatment (National Health Act 2014, s.20). Afrimedlink is not an emergency service; in an emergency call 112; and
• complain and receive a response without fear of being disadvantaged.

3. Our people and clinicians

• No forced, bonded or child labour, anywhere in our operations or supply chain.
• Fair pay, agreed in writing, paid on time, in line with Nigerian labour law.
• Safe working conditions, reasonable working hours and respect for rest — including for clinicians working remotely.
• Freedom of association: no one is disadvantaged for joining or not joining a trade union (Labour Act, s.9(6)) or a professional body.
• A workplace free from harassment, bullying and discrimination — see our Equal Opportunities & Diversity Policy.

4. Privacy as a human right

Health data is among the most sensitive information a person has. We collect only what care requires, encrypt it, restrict who can see it, never sell it, and give people control over it, as set out in our Privacy Notice and Data & Governance Policy.

5. Responsible technology

Clinical decisions on the Platform are made by licensed clinicians, not by algorithms. Before introducing any automated or AI-assisted tool that affects patients, we will assess its risks to people's rights — including bias, safety and privacy — through a data protection impact assessment, as the Nigeria Data Protection Act 2023 (s.28) requires for high-risk processing, guided by WHO's guidance on ethics and governance of AI for health.

6. Partners and suppliers

We expect partner hospitals, laboratories, pharmacies and suppliers to respect the same standards: licensed practice, patient dignity, confidentiality, fair labour and lawful data handling. We may suspend a partner from the Platform where we find serious human rights concerns.

7. How we put this into practice

• Assessing human rights risks when we launch new services, enter new countries or take on new partners.
• Verifying every clinician's licence before they can treat patients.
• Training our team on patient rights, confidentiality and respectful conduct.
• Reviewing this policy at least once a year.

8. Raising concerns and remedy

Anyone — patient, clinician, partner or member of the public — can raise a concern at info@afrimedlink.com or through Contact & Support, including anonymously. We will investigate fairly, respond, and put things right where we have caused or contributed to harm. We do not tolerate retaliation against anyone who raises a concern in good faith.

You can also go to the relevant regulator, the Federal Competition and Consumer Protection Commission, the Nigeria Data Protection Commission, or the National Human Rights Commission.